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Last Updated: June 2026

Who We Are

Momentum Gym ("Momentum Gym", "we", "our", "us") is committed to protecting your privacy and ensuring your personal information is handled securely and transparently.

This Privacy Notice explains how we collect, use, store and protect your personal information when you visit our website, enquire about our services, book classes, purchase memberships, or otherwise interact with us.

Contact Details

Momentum Gym
Unit B, Daneshill
Basingstoke
RG24 8NU
United Kingdom

Email: hello@momentumgym.uk

Website: www.momentumgym.uk

For the purposes of UK data protection law, Momentum Gym is the Data Controller of your personal information.

Information We Collect

We may collect the following information:

Personal Information

• Full name

• Email address

• Telephone number

• Postal address

• Date of birth

• Membership details

• Emergency contact information

Health and Fitness Information

Where relevant to your membership, coaching, or participation in activities, we may collect information relating to:

• Medical conditions

• Injuries

• Exercise limitations

• Fitness goals

This information is collected only where necessary and will be handled in accordance with UK GDPR requirements.

Payment Information

Payments are processed securely by Stripe.

Momentum Gym does not store your full debit or credit card details.

Website Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Website usage information

• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Manage memberships

• Process bookings and class reservations

• Deliver fitness and coaching services

• Process payments

• Communicate with members

• Respond to enquiries

• Maintain health and safety records

• Improve our services and website

• Meet legal and regulatory obligations

Where you have consented, we may also send marketing communications regarding:

• New classes

• Promotions

• Events

• Membership offers

You can opt out at any time.

Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract

To provide memberships, classes and services you have requested.

Legitimate Interests

To operate and improve our business and ensure the safety and security of our members.

Legal Obligation

Where we are required to comply with legal or regulatory requirements.

Consent

For certain marketing communications and where special category health information requires explicit consent.

Booking and Membership Management

We use TeamUp to manage:

• Memberships

• Class bookings

• Attendance records

• Customer communications

When you create an account or book a class, your information may be stored and processed through TeamUp on our behalf.

TeamUp acts as a Data Processor and processes information in accordance with applicable data protection laws.

Payment Processing

We use Stripe to securely process payments.

When you make a payment:

• Your payment details are submitted directly to Stripe.

• Momentum Gym does not receive or store full payment card information.

• Stripe may collect information necessary to process transactions and prevent fraud.

Please refer to Stripe's Privacy Policy for further information.

Sharing Your Information

We may share personal information with trusted third parties including:

• TeamUp

• Stripe

• Website hosting providers

• IT support providers

• Professional advisers

• Legal or regulatory authorities where required

We do not sell your personal information.

International Data Transfers

Some of our service providers may process information outside the UK.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Data Security

We take appropriate technical and organisational measures to protect personal information from:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

Access to personal information is restricted to authorised personnel who require it for legitimate business purposes.

Data Retention

We retain personal information only for as long as necessary to:

• Manage memberships

• Provide services

• Meet legal obligations

• Resolve disputes

• Maintain business records

Information no longer required will be securely deleted or anonymised.

Cookies

Our website uses cookies and similar technologies to:

• Ensure website functionality

• Improve user experience

• Analyse website traffic

• Monitor website performance

You can control cookie settings through your browser.

If your website uses Google Analytics, Meta Pixel or similar tracking technologies, these should be disclosed in a separate Cookie Policy.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of information

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us using the details above.

Complaints

If you are unhappy with how we handle your personal information, please contact us first.

You also have the right to complain to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

Changes to This Privacy Notice

We may update this Privacy Notice from time to time.

Any updates will be published on this page, and the revised version will become effective immediately upon publication.